Shipping policy
ORDER PROCESSING
At Tryall Canada, we aim to deliver your orders promptly. We partner with various third-party shipping carriers, and delivery times are estimates that may be affected by factors beyond our control.
Please allow 5 business days to process your order. An email will be sent automatically to confirm your order is on the way.
FLAT RATE SHIPPING (CANADA)
For Canada, orders are generally shipped within 3-8 business days. Flat rate shipping fee of $10.00 - $15.00 applies to orders shipping within Canada.
Shipping charges will be calculated and displayed at checkout. All orders above CAD $99 will receive free shipping.
Below is an example estimate shipping costs.
|
Shipping option |
Estimated delivery time |
Price |
|
Regular |
6 to 8 business days |
CAD $10 |
|
Express |
3 to 4 business days |
CAD $15 |
Note: For SK, MB, AB, BC, and rest of Canada, expect an additional 1-2 business days for delivery.
• Delivery Estimates: Actual delivery may vary due to carrier operations, weather, or holidays. We are not responsible for delays caused by third-party carriers.
• Tracking Information: A tracking number will be provided via email to monitor your shipment.
• Important Note: We cannot guarantee specific delivery dates and are not liable for losses due to late deliveries. For returns, see our Return Policy (this can be a link)
Please contact customer service for any questions.
FLAT RATE SHIPPING (UNITED STATES)
For the USA, orders are generally shipped within 7-12 business days. Flat rate shipping fee of USD$12.00 applies to orders shipping within the US.
Shipping charges will be calculated and displayed at checkout. All orders above USD $99 will receive free shipping.
Below is an example estimate shipping costs.
|
Shipping option |
Estimated delivery time |
Price |
|
Regular |
7 to 12 business days |
USD $12 |
|
Express |
NA |
NA |
REFUNDS, RETURNS AND EXCHANGES
We accept returns within 5 days of delivery for unused items in original condition. Refunds cover the full order amount, excluding return shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@tryall.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please do not hesitate to contact us at info@tryall.ca.