Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We accept returns within 5 days of delivery for unused items in original condition. Refunds cover the full order amount, excluding return shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@tryall.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.